SuperPages.com Charges For Paused Pay-Per-Click Accounts - You May Be Able To Get A Refund
May 12th, 2009I had a client contact me today because she wanted to let folks know about her experience with SuperPages.com and her pay-per-click campaign. If you have a Pay-Per-Click campaign with SuperPages.com, and you’ve paused that campaign to avoid getting charged, please read this article.
Long ago, my client had once opened a SuperPages.com account and started a pay-per-click campaign. She put the pay-per-click campaign in a “paused” state several years ago and forgot about it.
But then, she received an email recently that said SuperPages.com was actually billing her $20 per month since October 2008. She was surprised to see these charges were indeed showing up on her business credit card. SuperPages.com told her that they changed their policy in October 2008, to begin charging a monthly fee on paused pay-per-click campaigns, even though customers were not actually getting any clicks - because the campaign was paused, inactive, dead, you get the idea. The client’s credit card was getting charged $20 each month, month after month, no clicks.
My client called SuperPages.com provided by an online chat session (1-866-478-2611) and was successful in getting all of the credit card charges refunded (as of the writing of this article, this hasn’t been completed yet, but SuperPages.com has promised).
SuperPages.com’s parent company, Idearc Inc. filed for Chapter 11 bankruptcy in April 2009. It seems that it would be prudent for folks who might find themselves in this situation to a) carefully review their credit card statements to look for charges and b) if they indeed have been accruing monthly fees for a paused pay-per-click account, contact SuperPages.com to ask for a refund. Time might be running out.
Jill--------------
J. Olkoski
Aldebaran Web Design, Seattle
Jill Olkoski has a BS in Engineering, a BS in Computer Science and an MA in Clinical Psychology. She delights in using her advanced technical and psychological skills to help small business owners develop cost-effective and successful websites.
