I’ve been updating my business address on local search, and was having trouble getting it done on CitySearch. This article covers the different things I did to have it updated.

First, in order to be listed on CitySearch you have to have an account and claim your business via another company called CityGrid.com – don’t ask me why. My business was already listed, but the address was incorrect. So I logged in, but the address fields were greyed out.

At the bottom of the page, there’s this place where you can send them an explanation of your changes to your CitySearch business listing. So I asked for them to unlock my address fields.

And I waited.

After a week, I tried again. And I waited.

So today, I actually called them (there’s a contact link at the very bottom of the page, and if you scroll down, you will see their phone number) – CitySearch that is.

I called them, got a person very quickly, explained my issue. They asked me for some personal info, and then explained that the address updating part of their website is broken, and so the nice person from CitySearch would push it through for me. Said it would take 3-5 days. I’ll update this post either way, if it works or it doesn’t.

It pays to be persistent. Especially when it appears that being in Local search directories may influence search engine rankings, or so I’m told.

If you found this article helpful, please take a moment to share it with your friends, it will be much appreciated. Thanks! Jill