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Meet the author:
Jill Olkoski

Jill has a MA in Clinical Psychology, a BS in Computer Science, and a BS in Mechanical Engineering.

She currently owns Aldebaran Web Design in Edmonds (near Seattle WA) and enjoys educating her clients on topics related to small business website design.

In Jill's previous life, she spent 17 years in the engineering and quality organizations of a Fortune 100 tech company.


Why Do Web Designers Abandon Their Clients?

April 13th, 2012

Very frequently I received emails and phone calls from small business owners who have websites that are in need of maintenance. Because I’m curious, I often ask them why the person who did their original web design can’t do the updates.

The reasons vary – but what really strikes me is the volume of web designers who will start a website design and not finish it. Or the web designers who after having gotten paid for the original web design, will simply lose interest in doing maintenance changes.

I realize website maintenance isn’t glamorous. But it’s vital to a small business owner because things do change. Sometimes really important things like phone numbers and addresses. I think any ethical web developer is bound to support that business owner’s website for the foreseeable future, because a website is something that needs to be kept up to date as the business changes.

I also think there are web developers who are perhaps students, or other very young folks who learn how to make a website, but who really don’t want to do website development this for a living. So they do a few web site designs and then decide to pursue another profession – leaving all their small business website clients in a lurch.

I’ve been doing small business website design since 2006 – and intend to continue until I retire. It’s something I enjoy, and I have ample business experience (17 years working for Motorola) to know that the best businesses are based on customer service, and that means being available to do maintenance changes whenever a client needs them done.

So if you know why web designers abandon their clients – if you are a small business owner who has been left without someone to do small changes on your website – or if you just have an opinion, I’d like to hear from you. Leave a comment. I’m curious about this phenomenon.

J. Olkoski
Aldebaran Web Design, Seattle
Jill Olkoski has a BS in Engineering, a BS in Computer Science and an MA in Clinical Psychology. She delights in using her advanced technical and psychological skills to help small business owners develop cost-effective and successful websites.

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