Comments on: How To Contact DreamHost.com For Support http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/ Just another WordPress weblog Wed, 03 Mar 2010 17:20:16 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5333 Jill Olkoski Wed, 18 Nov 2009 17:55:53 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5333 Hi Patrick, I know they are moving a bunch of servers around and are having some issues in the past week. You can always check their emergency status here: <a href="http://status.dreamhost.com/" rel="nofollow">http://status.dreamhost.com/</a>. Otherwise, they continue to respond to help tickets, and so if you've submitted a support ticket (not by sending email, but by logging into your control panel and filling out their form.) If you need to use online chat, you can always upgrade to that service, again, by using the control panel support ticket feature. I've personally gotten responses to my support ticket requests in the past few days, so they are there, they are just fighting some issues right now. So try to be patient, and make sure you have filled out a support ticket, check the emergency link, and if necessary, upgrade your account so you can use the online chat service. Hi Patrick,
I know they are moving a bunch of servers around and are having some issues in the past week. You can always check their emergency status here: http://status.dreamhost.com/. Otherwise, they continue to respond to help tickets, and so if you’ve submitted a support ticket (not by sending email, but by logging into your control panel and filling out their form.) If you need to use online chat, you can always upgrade to that service, again, by using the control panel support ticket feature. I’ve personally gotten responses to my support ticket requests in the past few days, so they are there, they are just fighting some issues right now. So try to be patient, and make sure you have filled out a support ticket, check the emergency link, and if necessary, upgrade your account so you can use the online chat service.

]]> By: Patrick Stratton http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5332 Patrick Stratton Wed, 18 Nov 2009 15:50:47 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5332 I have tried the right email channel for contacting dreamhost my website is not up and running I want to cancel an accidental click PSMSQL server and I am in a panic They havn't replied Patrick I have tried the right email channel for contacting dreamhost my website is not up and running I want to cancel an accidental click PSMSQL server and I am in a panic
They havn’t replied
Patrick

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4694 Jill Olkoski Tue, 10 Mar 2009 16:04:17 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4694 If you've deleted parts of your blog accidentally, I'd simply submit a support ticket to DreamHost and ask them to restore your WordPress database. If you’ve deleted parts of your blog accidentally, I’d simply submit a support ticket to DreamHost and ask them to restore your WordPress database.

]]> By: Turbos http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4693 Turbos Tue, 10 Mar 2009 13:40:51 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4693 This one administrator pruned posts and deleted a lot. I want to somehow reverse this and one of the back ups is in the wrong format. Can you tell me how to get it in the correct format or how you can reverse it? The site admin couldn't do it but I just don't wanna give up. At the urge of quitting. This one administrator pruned posts and deleted a lot. I want to somehow reverse this and one of the back ups is in the wrong format. Can you tell me how to get it in the correct format or how you can reverse it? The site admin couldn’t do it but I just don’t wanna give up.

At the urge of quitting.

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4632 Jill Olkoski Wed, 18 Feb 2009 01:44:13 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4632 Hi Madalyn, This is a blog article for Aldebaran Web Design. I use DreamHost, and wrote this article to help folks contact them for support. But asking for help here, on my blog, won't do you any good. If you can't log into your DreamHost control panel, you should always check here: http://status.dreamhost.com/ I see from looking there that indeed DreamHost is having issues with their control panel and they're working on it. But again, this is not something I can fix - I'm a different company. Please be patient with them, I'm sure they're doing everything they can. Hi Madalyn,
This is a blog article for Aldebaran Web Design. I use DreamHost, and wrote this article to help folks contact them for support. But asking for help here, on my blog, won’t do you any good. If you can’t log into your DreamHost control panel, you should always check here: http://status.dreamhost.com/

I see from looking there that indeed DreamHost is having issues with their control panel and they’re working on it. But again, this is not something I can fix – I’m a different company. Please be patient with them, I’m sure they’re doing everything they can.

]]> By: Madalyn Aslan http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4631 Madalyn Aslan Wed, 18 Feb 2009 01:40:40 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4631 My Dreamhost MAIL has been down all day - it is Tuesday, February 17. I cannot even get onto the server control. Please fix as soon as possible! Many thanks, Madalyn My Dreamhost MAIL has been down all day – it is Tuesday, February 17. I cannot even get onto the server control. Please fix as soon as possible!

Many thanks,
Madalyn

]]> By: Katie Kay http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-2000 Katie Kay Tue, 27 May 2008 23:24:10 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-2000 I use Dreamhost for my website, and my site has been down more in the last month than it has in the whole previous 10 months that I have used Dreamhost. They have given me a different reason for it on each new support ticket that I have submitted. BUT...they are prompt, curteous, and generally concerned, so I am hanging in there with them until they figure it out. I use Dreamhost for my website, and my site has been down more in the last month than it has in the whole previous 10 months that I have used Dreamhost. They have given me a different reason for it on each new support ticket that I have submitted. BUT…they are prompt, curteous, and generally concerned, so I am hanging in there with them until they figure it out.

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