Comments on: How To Contact DreamHost.com For Support http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/ Just another WordPress weblog Wed, 04 Jan 2012 22:34:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-6029 Jill Olkoski Mon, 14 Mar 2011 18:18:43 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-6029 Hi Denise, First off. Please don't panic. Let's all remember that we're paying around $10 a month for a shared hosting service, and if your website business is so critical, you should probably be paying much, much, more at a different company. Take a deep breath, these things happen sometimes. I've been with DreamHost since 2006, and they will get it fixed as soon as they can. You can always also check Twitter @dhstatus to see what's happening and also http://status.dreamhost.com/. If dreamhost.com is down, check Twitter. But remember you're not alone, many folks are in the same situation, and panicking isn't going to help anyone. Once Dreamhost knows about an issue, they will fix it. Trying to contact them doesn't help the situation if they're already working on it. Just step away from the computer, do something else for a time, and check back. With all the other problems in the world right now, and with all the suffering, having a website down for a few hours is really not that horrible of a situation. Let's keep this in perspective folks. Hi Denise,
First off. Please don’t panic. Let’s all remember that we’re paying around $10 a month for a shared hosting service, and if your website business is so critical, you should probably be paying much, much, more at a different company. Take a deep breath, these things happen sometimes. I’ve been with DreamHost since 2006, and they will get it fixed as soon as they can. You can always also check Twitter @dhstatus to see what’s happening and also http://status.dreamhost.com/. If dreamhost.com is down, check Twitter. But remember you’re not alone, many folks are in the same situation, and panicking isn’t going to help anyone. Once Dreamhost knows about an issue, they will fix it. Trying to contact them doesn’t help the situation if they’re already working on it. Just step away from the computer, do something else for a time, and check back.

With all the other problems in the world right now, and with all the suffering, having a website down for a few hours is really not that horrible of a situation. Let’s keep this in perspective folks.

]]> By: Denisse http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-6028 Denisse Mon, 14 Mar 2011 14:01:55 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-6028 Hi, We are constantly having connection issues with our email addresses that are supported through dreamhost. At this very moment I cannot send OR receive emails at all! I tried to log in to my emails through dreamhost.com but it wont let me do that either!! Therefore I cannot contact them through live chat...does anyone know a phone number where I can call or maybe another source of communication to dremahost? HELP PLEASE! Hi,
We are constantly having connection issues with our email addresses that are supported through dreamhost. At this very moment I cannot send OR receive emails at all!
I tried to log in to my emails through dreamhost.com but it wont let me do that either!! Therefore I cannot contact them through live chat…does anyone know a phone number where I can call or maybe another source of communication to dremahost? HELP PLEASE!

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5889 Jill Olkoski Sat, 27 Nov 2010 19:54:47 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5889 I am not part of Dreamhost, but a Dreamhost customer and web designer. All Dreamhost contact info and login panel is at DreamHost.com. Since you have hired an attorney, following their advice would be best. I am not part of Dreamhost, but a Dreamhost customer and web designer. All Dreamhost contact info and login panel is at DreamHost.com. Since you have hired an attorney, following their advice would be best.

]]> By: Salman Sarwar http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5886 Salman Sarwar Sat, 27 Nov 2010 13:41:35 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5886 Dear Jill I am writing you to get some help I explain you situation here My company is Based In Scotland and we are doing our business here in scotland and it is proper VAT and tax pay registered company .And I gave my website project to some Guys In Pakistan and I paid them for my website and my ebay shop was linked to that web for 1 year then they started blackmailing my and started demanding money to get my domain back I tried my best to get my domain back and domain smsurgical.com is on my company name and I can provide all my company registered documents and VAT Tax docs and I talked to my Lawyer he advised me to find contact details for dream Host then we will provide all information legally and is it possible when domain will be due for renew it can be given to us not to that Guy as he just blackmailing me and I can provide all corresponding emails which been done between me and that Guy you can advise or guide me in this matter will be so kind you can reply me through my email appalopk@yahoo.co.uk Dear Jill
I am writing you to get some help I explain you situation here My company is Based In Scotland and we are doing our business here in scotland and it is proper VAT and tax pay registered company .And I gave my website project to some Guys In Pakistan and I paid them for my website and my ebay shop was linked to that web for 1 year then they started blackmailing my and started demanding money to get my domain back I tried my best to get my domain back and domain smsurgical.com is on my company name and I can provide all my company registered documents and VAT Tax docs and I talked to my Lawyer he advised me to find contact details for dream Host then we will provide all information legally and is it possible when domain will be due for renew it can be given to us not to that Guy as he just blackmailing me and I can provide all corresponding emails which been done between me and that Guy you can advise or guide me in this matter will be so kind you can reply me through my email appalopk@yahoo.co.uk

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5598 Jill Olkoski Mon, 23 Aug 2010 22:59:37 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5598 Are you still having trouble contacting DreamHost? Are you still having trouble contacting DreamHost?

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5516 Jill Olkoski Thu, 25 Mar 2010 16:43:11 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5516 Hi JonesGirl, I'm sorry you had a bad experience. With over a hundred website clients, I chat with DreamHost several times a week, and have never had this type of experience. Perhaps you didn't know this, but DreamHost keeps track of all of your chats, and so I recommend that you get back on a chat, and ask whoever answers to look up your chat records and find out who at DreamHost you were chatting with. I find it very hard to believe that they would type in all caps with exclamation marks - I've never had this happen or even come close to them being rude - and so rather than bashing the whole company, I suggest you give them the opportunity to make this right by you. If what you are saying is true, they will have a record of the chat. I deal with a large number of hosting companies every single day, and DreamHost customer service, in my experience, is heads and shoulders above many of them, due to expertise and speed of reply, and I don't hesitate to recommend them to my clients. Hi JonesGirl,
I’m sorry you had a bad experience. With over a hundred website clients, I chat with DreamHost several times a week, and have never had this type of experience. Perhaps you didn’t know this, but DreamHost keeps track of all of your chats, and so I recommend that you get back on a chat, and ask whoever answers to look up your chat records and find out who at DreamHost you were chatting with. I find it very hard to believe that they would type in all caps with exclamation marks – I’ve never had this happen or even come close to them being rude – and so rather than bashing the whole company, I suggest you give them the opportunity to make this right by you. If what you are saying is true, they will have a record of the chat.

I deal with a large number of hosting companies every single day, and DreamHost customer service, in my experience, is heads and shoulders above many of them, due to expertise and speed of reply, and I don’t hesitate to recommend them to my clients.

]]> By: jonesgirl http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5515 jonesgirl Thu, 25 Mar 2010 13:21:39 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5515 The absolute worst customer service ever. Their customer service rep was rude, typed obnoxious messages in all caps, said things like YOU ARE NOT LISTENING! PAY ATTENTION! when I was trying to figure out what he was talking about, and acted in ways that would get most people fired. Absolutely disgraceful and unprofessional, which pretty much sums up Dreamhost. More like Nightmarehost. The absolute worst customer service ever. Their customer service rep was rude, typed obnoxious messages in all caps, said things like YOU ARE NOT LISTENING! PAY ATTENTION! when I was trying to figure out what he was talking about, and acted in ways that would get most people fired. Absolutely disgraceful and unprofessional, which pretty much sums up Dreamhost. More like Nightmarehost.

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5333 Jill Olkoski Wed, 18 Nov 2009 17:55:53 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5333 Hi Patrick, I know they are moving a bunch of servers around and are having some issues in the past week. You can always check their emergency status here: <a href="http://status.dreamhost.com/" rel="nofollow">http://status.dreamhost.com/</a>. Otherwise, they continue to respond to help tickets, and so if you've submitted a support ticket (not by sending email, but by logging into your control panel and filling out their form.) If you need to use online chat, you can always upgrade to that service, again, by using the control panel support ticket feature. I've personally gotten responses to my support ticket requests in the past few days, so they are there, they are just fighting some issues right now. So try to be patient, and make sure you have filled out a support ticket, check the emergency link, and if necessary, upgrade your account so you can use the online chat service. Hi Patrick,
I know they are moving a bunch of servers around and are having some issues in the past week. You can always check their emergency status here: http://status.dreamhost.com/. Otherwise, they continue to respond to help tickets, and so if you’ve submitted a support ticket (not by sending email, but by logging into your control panel and filling out their form.) If you need to use online chat, you can always upgrade to that service, again, by using the control panel support ticket feature. I’ve personally gotten responses to my support ticket requests in the past few days, so they are there, they are just fighting some issues right now. So try to be patient, and make sure you have filled out a support ticket, check the emergency link, and if necessary, upgrade your account so you can use the online chat service.

]]> By: Patrick Stratton http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-5332 Patrick Stratton Wed, 18 Nov 2009 15:50:47 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-5332 I have tried the right email channel for contacting dreamhost my website is not up and running I want to cancel an accidental click PSMSQL server and I am in a panic They havn't replied Patrick I have tried the right email channel for contacting dreamhost my website is not up and running I want to cancel an accidental click PSMSQL server and I am in a panic
They havn’t replied
Patrick

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4694 Jill Olkoski Tue, 10 Mar 2009 16:04:17 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4694 If you've deleted parts of your blog accidentally, I'd simply submit a support ticket to DreamHost and ask them to restore your WordPress database. If you’ve deleted parts of your blog accidentally, I’d simply submit a support ticket to DreamHost and ask them to restore your WordPress database.

]]> By: Turbos http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4693 Turbos Tue, 10 Mar 2009 13:40:51 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4693 This one administrator pruned posts and deleted a lot. I want to somehow reverse this and one of the back ups is in the wrong format. Can you tell me how to get it in the correct format or how you can reverse it? The site admin couldn't do it but I just don't wanna give up. At the urge of quitting. This one administrator pruned posts and deleted a lot. I want to somehow reverse this and one of the back ups is in the wrong format. Can you tell me how to get it in the correct format or how you can reverse it? The site admin couldn’t do it but I just don’t wanna give up.

At the urge of quitting.

]]> By: Jill Olkoski http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4632 Jill Olkoski Wed, 18 Feb 2009 01:44:13 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4632 Hi Madalyn, This is a blog article for Aldebaran Web Design. I use DreamHost, and wrote this article to help folks contact them for support. But asking for help here, on my blog, won't do you any good. If you can't log into your DreamHost control panel, you should always check here: http://status.dreamhost.com/ I see from looking there that indeed DreamHost is having issues with their control panel and they're working on it. But again, this is not something I can fix - I'm a different company. Please be patient with them, I'm sure they're doing everything they can. Hi Madalyn,
This is a blog article for Aldebaran Web Design. I use DreamHost, and wrote this article to help folks contact them for support. But asking for help here, on my blog, won’t do you any good. If you can’t log into your DreamHost control panel, you should always check here: http://status.dreamhost.com/

I see from looking there that indeed DreamHost is having issues with their control panel and they’re working on it. But again, this is not something I can fix – I’m a different company. Please be patient with them, I’m sure they’re doing everything they can.

]]> By: Madalyn Aslan http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-4631 Madalyn Aslan Wed, 18 Feb 2009 01:40:40 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-4631 My Dreamhost MAIL has been down all day - it is Tuesday, February 17. I cannot even get onto the server control. Please fix as soon as possible! Many thanks, Madalyn My Dreamhost MAIL has been down all day – it is Tuesday, February 17. I cannot even get onto the server control. Please fix as soon as possible!

Many thanks,
Madalyn

]]> By: Katie Kay http://aldebaranwebdesign.com/blog/how-to-contact-dreamhostcom-for-support/comment-page-1/#comment-2000 Katie Kay Tue, 27 May 2008 23:24:10 +0000 http://aldebaranwebdesign.com/blog/?p=238#comment-2000 I use Dreamhost for my website, and my site has been down more in the last month than it has in the whole previous 10 months that I have used Dreamhost. They have given me a different reason for it on each new support ticket that I have submitted. BUT...they are prompt, curteous, and generally concerned, so I am hanging in there with them until they figure it out. I use Dreamhost for my website, and my site has been down more in the last month than it has in the whole previous 10 months that I have used Dreamhost. They have given me a different reason for it on each new support ticket that I have submitted. BUT…they are prompt, curteous, and generally concerned, so I am hanging in there with them until they figure it out.

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