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Meet the author:
Jill Olkoski

Jill has a MA in Clinical Psychology, a BS in Computer Science, and a BS in Mechanical Engineering.

She currently owns Aldebaran Web Design in Edmonds (near Seattle WA) and enjoys educating her clients on topics related to small business website design.

In Jill's previous life, she spent 17 years in the engineering and quality organizations of a Fortune 100 tech company.


Help, My Website Is Down!

December 18th, 2008

If you’re on shared hosting like I am, every once in a while your website will go down. It’s just a fact of life, that due to forces beyond your control, something will happen to cause your website to be unavailable.

First off, don’t panic. This happens to all of us. The sky is not falling.

Secondly, contact your hosting company immediately – do not wait and hope it will get better on it’s own. While it’s possible that your hosting company knows about the issue and is already working to fix it – it might not – and it’s up to you to notify them. If you don’t know who your hosting company is, read this article.

Because having my website stay up is important to me and my business, I use Web-Stat to tell me when my website is down. It checks every 15 minutes and if it can’t connect to my website, it sends me an email.

Shared hosting is inexpensive, at, where I have my own site and many of my clients’ sites, it’s $10 a month. But shared hosting means that your website will go down everyone once in a while. If and when it does, let your hosting company know. If your company is, you can submit a support ticket to them.

My hosting company is no longer Dreamhost – after being with them for 6 long years, they finally did something so unforgivable to my website and the sites of my clients, we left them behind. We’reĀ  now at BlueHost.

So if you discover your website is down – take a deep breath and contact your hosting company, then try to relax. I know it’s awful, but most hosting companies will have problems like these fixed quickly.

J. Olkoski
Aldebaran Web Design, Seattle
Jill Olkoski has a BS in Engineering, a BS in Computer Science and an MA in Clinical Psychology. She delights in using her advanced technical and psychological skills to help small business owners develop cost-effective and successful websites.

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