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Blog > Having Trouble Getting Your Business Listing Address Updated in CitySearch?

Meet the author:
Jill Olkoski

Jill has a MA in Clinical Psychology, a BS in Computer Science, and a BS in Mechanical Engineering.

She currently owns Aldebaran Web Design in Edmonds (near Seattle WA) and enjoys educating her clients on topics related to small business website design.

In Jill's previous life, she spent 17 years in the engineering and quality organizations of a Fortune 100 tech company.

 


Having Trouble Getting Your Business Listing Address Updated in CitySearch?

May 16th, 2012

I’ve been updating my business address on local search, and was having trouble getting it done on CitySearch. This article covers the different things I did to have it updated.

First, in order to be listed on CitySearch you have to have an account and claim your business via another company called CityGrid.com – don’t ask me why. My business was already listed, but the address was incorrect. So I logged in, but the address fields were greyed out.

At the bottom of the page, there’s this place where you can send them an explanation of your changes to your CitySearch business listing. So I asked for them to unlock my address fields.

And I waited.

After a week, I tried again. And I waited.

So today, I actually called them (there’s a contact link at the very bottom of the page, and if you scroll down, you will see their phone number) – CitySearch that is.

I called them, got a person very quickly, explained my issue. They asked me for some personal info, and then explained that the address updating part of their website is broken, and so the nice person from CitySearch would push it through for me. Said it would take 3-5 days. I’ll update this post either way, if it works or it doesn’t.

It pays to be persistent. Especially when it appears that being in Local search directories may influence search engine rankings, or so I’m told.

Jill
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J. Olkoski
Aldebaran Web Design, Seattle
Jill Olkoski has a BS in Engineering, a BS in Computer Science and an MA in Clinical Psychology. She delights in using her advanced technical and psychological skills to help small business owners develop cost-effective and successful websites.



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