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Meet the author:
Jill Olkoski

Jill has a MA in Clinical Psychology, a BS in Computer Science, and a BS in Mechanical Engineering.

She currently owns Aldebaran Web Design in Seattle WA and enjoys educating her clients on topics related to small business website design.

In Jill's previous life, she spent 17 years in the engineering and quality organizations of a Fortune 100 tech company.

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Authorize.net Is Down – Fire in Seattle?

July 3rd, 2009

Just got notified from a client who noticed several orders in her store failed to go through – she uses Authorize.net as her payment processor. It’s 8:00am PST and we just verified that indeed, you can’t get to Authorize.net. Found this discussion about Authorize.net being down, allegedly due to a fire, but I can’t confirmed this. Here’s another posting about Authorize.net being down.

We called the number here:

10800 NE 8th St, Suite 600
Bellevue, WA 98004
Tel: 425-586-6000

But the recording said they were closed for the holiday.

UPDATE: 7/3/09 8:24am

We’ve tried unsuccessfully to contact Wells Fargo and whenever they transfer us to Authorize.net, the line is busy. We did manage to reach a Wells Fargo person who said they have been in contact with Authorize.net this morning and that there was some kind of power outage. The representative said she didn’t know when they could be back up.

UPDATE: 7/3/09 8:27am

From http://twitter.com/authorizenet

We apologize for this disruption and ask for your patience as we work with the team at our datacenter to restore service.

We are down due to a fire at our primary data center in Seattle. We are working to restore services, but no ETA at this time.

UPDATE: 7/3/09 11:13am

My client tells me that her Authorize.net is back up and her online store is working again.

From http://twitter.com/authorizenet

Transactions are up except for Global processing and Concord. No ETA on those, but we are working on in.

Jill
--------------
J. Olkoski
Aldebaran Web Design, Seattle
Jill Olkoski has a BS in Engineering, a BS in Computer Science and an MA in Clinical Psychology. She delights in using her advanced technical, psychological and interpersonal skills to help small business owners develop cost-effective and successful websites.

This entry was posted on Friday, July 3rd, 2009 at 8:22 am and is filed under the eCommerce category. Read other Aldebaran Website Design Blog articles by returning to main blog page. Need a blog added to your website? Click here to read about blog installation services or click here to contact Aldebaran Web Design.